David Kirkpatrick

November 25, 2009

Nanny company alert — Apple

Filed under: Business, Technology — Tags: , , , , — David Kirkpatrick @ 1:17 pm

Apple is actually voiding warranties for secondhand smoke “contamination.” Second hand smoke residue on computer parts make them too toxic to handle? Really?

I hope this is some sort of hoax, but it seems to have some factual basis. Apple already has a very sorry track record in digital rights management, and it now looks like they want to either start defrauding customers of legitimate warranty claims or become some sort of anti-smoking police, because they can’t be seriously arguing the remnants of tobacco smoke on electronic parts is least bit dangerous.

From the first link:

Apple is apparently telling at least some customers that the amount of cigarette smoke residue inside their computers makes it unsafe for the company to perform warranty service on them, despite the lack of such a clause in the company’s warranty agreement.

The Consumerist says the complaint as been raised as far as Steve Jobs’ office, with no relief for the customers involved.

The story was reported on Friday, though the Consumerist said it had sought, but failed to receive, any explanation from Apple HQ over a period of months. (The site is part of the Consumers Union/Consumer Reports organization, so I deem the report credible).