David Kirkpatrick

November 25, 2009

Nanny company alert — Apple

Filed under: Business, Technology — Tags: , , , , — David Kirkpatrick @ 1:17 pm

Apple is actually voiding warranties for secondhand smoke “contamination.” Second hand smoke residue on computer parts make them too toxic to handle? Really?

I hope this is some sort of hoax, but it seems to have some factual basis. Apple already has a very sorry track record in digital rights management, and it now looks like they want to either start defrauding customers of legitimate warranty claims or become some sort of anti-smoking police, because they can’t be seriously arguing the remnants of tobacco smoke on electronic parts is least bit dangerous.

From the first link:

Apple is apparently telling at least some customers that the amount of cigarette smoke residue inside their computers makes it unsafe for the company to perform warranty service on them, despite the lack of such a clause in the company’s warranty agreement.

The Consumerist says the complaint as been raised as far as Steve Jobs’ office, with no relief for the customers involved.

The story was reported on Friday, though the Consumerist said it had sought, but failed to receive, any explanation from Apple HQ over a period of months. (The site is part of the Consumers Union/Consumer Reports organization, so I deem the report credible).

1 Comment »

  1. If that’s true it is a ridiculous policy. But Apple has gotten away with the ridiculous before, and they will again. Customers are clearly willing to put up with a lot of grief in order to get the shiniest new gadget.

    Comment by thoughtbasket — November 25, 2009 @ 1:33 pm


RSS feed for comments on this post. TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Create a free website or blog at WordPress.com.

%d bloggers like this: